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Frequently Asked Questions
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Why can't I log in to see my Order Update?
We send you an email whenever we update your order status; however, you can only log in to check your order status if you have set up an account with us. If you bypass setting up an account when you place your order you will be unable to get your order updates via the website.
What screen resolution do you suggest for best viewing your site
The best resolution is 1024x768
Which browser should I use for your website?
We suggest that you use Internet Explorer or Firefox. AOL users have encountered problems using our site when using the AOL browser.
How do I know this website is secure?
ShopFoodEx takes full advantage of the security provided by your Web browser and our Web server. Your transactions are encrypted as they travel over the Internet.

Different browsers use different indicators to show that you are viewing secure pages. You should check your browser's help file to see how it tells you when you have a secure connection.

No matter which browser you use, you can verify you have a secure connection by checking the address line of the page you're on. The address of a secure page will begin with "https" rather than "http."
How do I change my personal information?
You can change your password, email address and address information by going to My Account.
Will the site remember my log in information?
It will if you check the box on the Log In Page that says "Save login information in a cookie?"
I forgot my password, can you help?
Go to the Log In Page and click the link that says "Forgot your password? Click here". A new password will be emailed to you.
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Call us at 1-800-990-6398
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