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Online Grocery Shopping at ShopFoodEx
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Frequently Asked Questions
General
Questions
 Displaying 1 to 19 (of 19 Questions)   Result Pages:  1  
How do I remove an item I'm no longer interested in from my shopping list?
Click on your shopping list. Find the item you no longer want on your list and check the "select" option to choose that item. Then click the delete button at the bottom of your shopping list.
Do you take phone orders?
We are not set up to take phone orders and have a limited staff answering our phones. However, if time permits we will be glad to assist you with a phone order. There is an extra charge for taking a phone order as this can be time-consuming. The charge for taking a phone order is $5.95 per 10 minutes.
Do you offer International Shipping?
We ship directly to Canada and Australia. If you live outside of our direct delivery area we can still ship to many other countries via our partnership with International Checkout!
Do you ship to Alaska, Hawaii, or APO addresses?
Yes we do ship to APO/FPO addresses and we also ship to Alaska and Hawaii.
How do product substitutions work?
If you wish to allow us to make substitutions check the substitution option next to the product. If you do not want a substitution for an item then do not check that option.
I just got an email update that a product I ordered has been cancelled or is no longer available. Why is it on your website?
With products constantly being discontinued it can be quite difficult to catch and remove these from the website with 100% accuracy; these products unfortunately can be overlooked until it is brought to our attention.
I could not find an item using the search....I know you carry the product. Am I doing something wrong?
The search "suggest" feature will list 15 of the more likely items that you are looking for. For a more precise listing narrow and be more specific with your search term. For a complete listing of all the items related to your search just click the hourglass icon next to the search box or the enter key on your computer.
How do I add items to my Shopping List?
First, you have to click on the product. Then click the "Add to Shopping List" button.
How can I track my order?
If your order has been shipped via FedEx or UPS you will be sent an automated email with your tracking information.

At this time, orders shipped via the USPS Priority Service can't be tracked.
How do you ship the order?
Depending on the destination we ship orders using FedEx Ground Delivery Service, UPS Ground Delivery Service or the USPS Priority Mail Service.
Do I have to be home in order to receive my package?
No. The driver, at their discretion, will leave the package in a safe place if you are not home.
How soon can I expect my order?
We do our best to ship orders within three business days after it is received. To the lower 48 states, it generally takes from 2-6 business days for orders to arrive once shipped.

Orders being shipped to APO/FPO Military addresses may take 1-6 weeks for delivery depending on the Military Mail System.

Orders to Alaska and Hawaii typically takes from 3-7 business days to arrive.
Can I resubmit a past order?
Yes you can. At the checkout page you will have a choice to save an order as your "Usual Order". For subsequent orders, you would click the Re-order link in the upper left header of the website to regenerate your "Usual Order". The "Usual Order" when looking in your Order History will be denoted with a green check (flag.)
What happens if an item is out of stock?
If you order an item that is out of stock you will not be charged for that item (unless you choose the option of allowing substitutions).

If your entire order consists of one item and that single item is out of stock then we will notify you that the item is unavailable and that your order has been cancelled.
How come there are some products with no nutritional data?
We update nutritional data information several time a year; unfortunately our third-party provider of this information does not always have the data for every item that we offer. For the most up to date nutritional information it is always best to contact the manufacturer directly.
I donít see the item I want, can I request it?
Yes, we welcome all requests. You can request us to add any item to the website and we will do so if we can get the item from our distributors.
Do I have to finish my order in one sitting?
No, if you already have an account, items will remain in your cart until either you checkout or you remove them. Just remember that before leaving the site you must sign in to your account in order to merge the products into the cart.
Can I click a button and magically resubmit a past order?
Yes you can. You can make any order your "Usual Order" when you checkout. To then re-order just click the Re-Order link at the top of the site on the right hand side. When looking in your Account History your "Usual Order" will be the one with the green check mark (flag) next to it.
How can I pay for my order?
We accept Visa, MasterCard, American Express and Discover Cards. For your convenience we also offer the choice of paying via PayPal.

Please see our Conditions of Use policy for answers regarding credit card security and fraud protection.
 Displaying 1 to 19 (of 19 Questions)   Result Pages:  1  
Technical
Questions
 Displaying 1 to 7 (of 7 Questions)   Result Pages:  1  
How do I remove an item I'm no longer interested in from my shopping list?
Click on your shopping list. Find the item you no longer want on your list and check the "select" option to choose that item. Then click the delete button at the bottom of your shopping list.
Do you take phone orders?
We are not set up to take phone orders and have a limited staff answering our phones. However, if time permits we will be glad to assist you with a phone order. There is an extra charge for taking a phone order as this can be time-consuming. The charge for taking a phone order is $5.95 per 10 minutes.
Do you offer International Shipping?
We ship directly to Canada and Australia. If you live outside of our direct delivery area we can still ship to many other countries via our partnership with International Checkout!
Do you ship to Alaska, Hawaii, or APO addresses?
Yes we do ship to APO/FPO addresses and we also ship to Alaska and Hawaii.
How do product substitutions work?
If you wish to allow us to make substitutions check the substitution option next to the product. If you do not want a substitution for an item then do not check that option.
I just got an email update that a product I ordered has been cancelled or is no longer available. Why is it on your website?
With products constantly being discontinued it can be quite difficult to catch and remove these from the website with 100% accuracy; these products unfortunately can be overlooked until it is brought to our attention.
I could not find an item using the search....I know you carry the product. Am I doing something wrong?
The search "suggest" feature will list 15 of the more likely items that you are looking for. For a more precise listing narrow and be more specific with your search term. For a complete listing of all the items related to your search just click the hourglass icon next to the search box or the enter key on your computer.
How do I add items to my Shopping List?
First, you have to click on the product. Then click the "Add to Shopping List" button.
How can I track my order?
If your order has been shipped via FedEx or UPS you will be sent an automated email with your tracking information.

At this time, orders shipped via the USPS Priority Service can't be tracked.
How do you ship the order?
Depending on the destination we ship orders using FedEx Ground Delivery Service, UPS Ground Delivery Service or the USPS Priority Mail Service.
Do I have to be home in order to receive my package?
No. The driver, at their discretion, will leave the package in a safe place if you are not home.
How soon can I expect my order?
We do our best to ship orders within three business days after it is received. To the lower 48 states, it generally takes from 2-6 business days for orders to arrive once shipped.

Orders being shipped to APO/FPO Military addresses may take 1-6 weeks for delivery depending on the Military Mail System.

Orders to Alaska and Hawaii typically takes from 3-7 business days to arrive.
Can I resubmit a past order?
Yes you can. At the checkout page you will have a choice to save an order as your "Usual Order". For subsequent orders, you would click the Re-order link in the upper left header of the website to regenerate your "Usual Order". The "Usual Order" when looking in your Order History will be denoted with a green check (flag.)
What happens if an item is out of stock?
If you order an item that is out of stock you will not be charged for that item (unless you choose the option of allowing substitutions).

If your entire order consists of one item and that single item is out of stock then we will notify you that the item is unavailable and that your order has been cancelled.
How come there are some products with no nutritional data?
We update nutritional data information several time a year; unfortunately our third-party provider of this information does not always have the data for every item that we offer. For the most up to date nutritional information it is always best to contact the manufacturer directly.
I donít see the item I want, can I request it?
Yes, we welcome all requests. You can request us to add any item to the website and we will do so if we can get the item from our distributors.
Do I have to finish my order in one sitting?
No, if you already have an account, items will remain in your cart until either you checkout or you remove them. Just remember that before leaving the site you must sign in to your account in order to merge the products into the cart.
Can I click a button and magically resubmit a past order?
Yes you can. You can make any order your "Usual Order" when you checkout. To then re-order just click the Re-Order link at the top of the site on the right hand side. When looking in your Account History your "Usual Order" will be the one with the green check mark (flag) next to it.
How can I pay for my order?
We accept Visa, MasterCard, American Express and Discover Cards. For your convenience we also offer the choice of paying via PayPal.

Please see our Conditions of Use policy for answers regarding credit card security and fraud protection.
How do I change my personal information?
You can change your password, email address and address information by going to My Account.
How do I know this website is secure?
ShopFoodEx takes full advantage of the security provided by your Web browser and our Web server. Your transactions are encrypted as they travel over the Internet.

Different browsers use different indicators to show that you are viewing secure pages. You should check your browser's help file to see how it tells you when you have a secure connection.

No matter which browser you use, you can verify you have a secure connection by checking the address line of the page you're on. The address of a secure page will begin with "https" rather than "http."
I forgot my password, can you help?
Go to the Log In Page and click the link that says "Forgot your password? Click here". A new password will be emailed to you.
What screen resolution do you suggest for best viewing your site
The best resolution is 1024x768
Which browser should I use for your website?
We suggest that you use Internet Explorer or Firefox. AOL users have encountered problems using our site when using the AOL browser.
Why can't I log in to see my Order Update?
We send you an email whenever we update your order status; however, you can only log in to check your order status if you have set up an account with us. If you bypass setting up an account when you place your order you will be unable to get your order updates via the website.
Will the site remember my log in information?
It will if you check the box on the Log In Page that says "Save login information in a cookie?"
 Displaying 1 to 7 (of 7 Questions)   Result Pages:  1  
 
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